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Does footage delete after being uploaded to the cloud?
Users can save footage in the cloud, on a memory card, or both. Footage is saved locally (i.e., on the device) only if a memory card is in use. If cloud storage is enabled, and, at the same time, a memory card is installed on the camera and in use, the video is recorded and saved in both places. Users can search and play back their recorded video on the cloud or via the memory card. If the camera loses its connection to the cloud, local storage will continue recording without interruption.
Will you delete my videos if I deactivate my account?
Once you cancel your cloud subscription or cancel your account, the video history will be deleted.
Where is customer data hosted?
EZVIZ uses Amazon Web Services (AWS) for cloud services and online storage.
How long are my videos accessible in the cloud?
Users can select the most appropriate recording plan or subscription service for their storage needs. There are two cloud storage plans:
7-day cloud storage: access to all video footage recorded in the past 7 days.
30-day cloud storage: access to all video footage recorded in the past 30 days.
Is cloud storage available on all EZVIZ products?
Cloud storage is only available on our Wi-Fi Camera products such as the Mini Plus, Husky, Husky Dome, Mini 360 and Mini O.
What kinds of cloud subscription services are available?
For the subscription service, monthly and yearly plans are available.
How can I keep backup copies of the videos?
There are several options for keeping copies of videos. Here’s how:
You can download the video clips from the app or web to your mobile device or computer.
During live view, you can click [video camera icon] to start recording the video to your mobile device or computer.
What does 7-day cloud storage mean exactly?
EZVIZ cloud storage allows you to keep footage for up to seven days, meaning that your recorded footage will automatically be erased after seven days and cannot be recovered, e.g., if today is January 7, you can view videos recorded between January 1 and January 7. Videos stored in the cloud that were recorded prior to January 1 would be removed automatically. Videos and images can easily be downloaded and saved to your local hard drive through the download feature.
I have already returned my device. Can I get a refund for the cloud storage?
Cloud storage is non-refundable.
How secure is EZVIZ cloud storage?
EZVIZ uses the same multilayer encryption technology that banks use to prevent data tampering, data loss, illegal access, and interception. Multiple encryptions provide users with better security for user authentication and data.
Is cloud storage linked to specific devices?
Yes, each device linked to an EZVIZ cloud account has its own unique identification. Users can delete a device if it is no longer in use.
Is there a limit to how many devices can be linked to one EZVIZ account?
No, there is no limit.
Why does my playback video stop for few seconds or get stuck on my mobile phone?
This stoppage is caused by the mobile device reaching its maximum network bandwidth. Ensure that you close all applications occupying network traffic on your mobile device.
What are the system requirements for the mobile app?
The EZVIZ app is compatible with iOS 6.0 or later and Android 4.0 or later.
Can I delete the motion detection messages received on my mobile device to save memory space?
You can delete the motion detection messages from the messages tab of the EZVIZ app. These messages do not occupy phone memory.
How do I delete videos?
Depending on your cloud subscription, videos are already automatically deleted after a certain time period. Users can also manually delete videos. Here’s how:
Login to your account on www.ezvizlife.com
Select Cloud Images
Find the video clip you want to delete
How is the footage encrypted?
Data security is our first priority. The video is encrypted on the camera and then streamed to the cloud or the designated remote devices, such as your mobile device or computer. In other words, the video is encrypted and protected all the way through the process. The data transmission between EZVIZ cloud servers and your mobile devices and computers is secured by SSL (Secure Socket Layer).
Can I create shorter clips, and if so, can I star or pin them for easier access/viewing?
You can click record during playback to create your own clips of any given length from either the app or the web. The clips will be saved on your devices, and you can find them in “My Albums.” Users currently do not have the option of “starring” or “pinning” the clips for easy finding. This functionality is under consideration for future releases.
Is the app compatible with any version of the iOS and Android?
Our app works with iOS version 6.0 and higher and Android version 4.0 and higher.
Can you share a video clip to social media through the app or Web?
You can share the videos you’ve saved to “My Album” within the app to social media.
What is the viewing angle (in degrees)?
The horizontal viewing angle is 115°; the diagonal viewing angle is 130°.
Is there clear night vision? Up to what distance?
Yes, Mini has excellent night vision. The effective range of its night vision is 30 feet (10 meters).
Does Mini have built-in LEDs? How many?
Yes, Mini has 2 built-in infrared LEDs visible from the front of the camera.
Does Mini record continuously to produce one long clip, or is the footage broken down into segments?
The length of the video clip depends on the length of the motion event. When Mini detects motion, the EZVIZ cloud initiates recording as soon as it detects activity until 10 seconds after it ends. If a memory card is in use, a motion event is recorded until 15 seconds after it ends. The maximum length of a video clip is one hour.
How much of my outgoing Wi-Fi bandwidth does EZVIZ Mini consume?
When the video is set to “Hi-Def,” the average bandwidth consumption is 512 kps, and the maximum is 1 Mbps.
Can you zoom in on an image on the app or web?
Yes, you can zoom in on an image in both live view and playback modes on the app and web.
How tall is the Mini?
Tall = 3.58”
How long is the power cord on the Mini?
Length = 5 ft (150 cm)
What is the frame rate for the 720p recording capability?
720p at 15 frames per second.
Can I transfer one of my cloud-activated devices to a different user account?
A cloud-activated device (Mini) is not transferable; you can only share your device with a friend, using the friend invitation feature on the web.
Can I set a time-based schedule for Mini to record?
Users cannot toggle on/off the motion recording. By default, Mini is set to record constantly once cloud storage is enabled or the device has a memory card installed. Users can only set when they wish to be notified if a motion recording is initiated.
Can I use a longer power cable for Mini?
For Mini to function normally, cable length should not exceed 9.8 feet (3 meters).
Can I use a USB to power Mini?
Yes. But we advise you not to use external power banks as a power source because they may damage your device.
Is there motion detection on Mini?
Mini has built-in motion detection. When it detects motion, it instantly sends an alert to your phone. You can also set up an alarm schedule to receive the alerts only when you want them.
Will I receive any kind of push alerts?
When the motion detection alarm is enabled, your phone will receive push notifications when Mini detects motion. If cloud recording is enabled, you can playback the video when you open the message.
Could I use the Mini outside?
Mini is an indoor camera.
What is the warranty?
Our standard warranty is one year.
If my Wi-Fi password changes, do I have to use the app to reconnect or can I use the web?
You have to use the app to re-configure the Wi-Fi password when the password changes. Here’s how:
Connect your phone to the Wi-Fi network
Select the camera that displays its status as “Offline”
Go to Settings
Click on the Wi-Fi Configure tab
Reset the device and enter the new password