CloudPlay Terms and Conditions
Updated date: August 3rd, 2016
CloudPlay is a subscription-based service that records and stores video from EZVIZ’s cloud cameras. The resolution of the recorded videos may be different than the maximum resolution supported by the cameras due to network connections, ISP services, CloudPlay subscriptions, and other limiting factors.
These CloudPlay Paid Subscription Terms (“Terms”) govern your enrollment in a Paid Subscription to EZVIZ’s cloud storage services (“CloudPlay Services). PLEASE READ THESE TERMS CAREFULLY. If you do not agree with these terms, do not subscribe to our CloudPlay Services.
1. Billing and Automatic Renewal
When you activate our Product that includes online data storage, you will automatically receive a one-month trial to our Storage Services free of charge. After the trial period, you can elect to purchase our CloudPlay Services on a subscription basis (e.g., monthly or annually (as applicable)), and add paid features to your EZVIZ Account, turning your Account into a Paid Subscription. If you choose to purchase a Paid Subscription for our CloudPlay Services, you agree to pay the applicable charge associated with that Subscription. You are responsible for all applicable taxes, and we will charge tax when required to do so. We may suspend or cancel the Paid Subscription if we do not receive an on-time, full payment from you. Suspension or cancellation of the Paid Subscription for non-payment could result in a loss of access to and use of the content in your Account.
To enroll in a Paid Subscription for our CloudPlay Services, you will be asked to provide a payment method at the time you sign up for that Subscription. You can access and change your billing information and payment method by signing into your account at www.EZVIZlife.com. Additionally, you agree to permit EZVIZ to use any updated account information regarding your selected payment method provided by your issuing bank or the applicable payment network. You agree to keep your billing account and contact information current at all times. Changes made to your billing account will not affect charges we submit to your billing account before we could reasonably act on your changes to your billing account.
By providing EZVIZ with a payment method, you:
- • represent that you are authorized to use the payment method that you provided and that any payment information you provide is true and accurate;
- • authorize EZVIZ to charge you for the CloudPlay Services using your payment method; and
- • authorize EZVIZ to charge you for any paid feature of the CloudPlay Services that you choose to enroll in or use.
You may view our current Data Storage Services Subscription prices at www.EZVIZlife.com.
2. Automatic Renewal
When you enroll in a Paid Subscription for our CloudPlay Services, we will automatically renew your subscription at the end of the applicable period. In other words, we will automatically bill you from the date you subscribed to the CloudPlay Services, and on each periodic renewal until cancellation.
When you sign up for a Paid Subscription, you acknowledge and agree that you are authorizing recurring payment on either a monthly or annual basis (as applicable), and payments will be made to EZVIZ by the method and at the recurring intervals chosen by you, until the Paid Subscription is terminated by you or by EZVIZ. By authorizing recurring payments, you are authorizing EZVIZ to process such payments.
If you have signed up for a Paid Subscription that automatically renews on an annual basis, EZVIZ will notify you of the pending renewal no later than 30 days prior to the end of the initial 12-month term (and each subsequent 12-month term). If you have signed up for a Paid Subscription that automatically renews on a monthly basis, we will not notify you of any pending renewals unless there is a change to the price of the Paid Subscription.
You must cancel the Paid Subscription before the renewal date to avoid being automatically billed for the renewal.
3. Canceling the Services; No Refunds
Paid subscriptions are non-refundable. You may cancel your subscription at any time but you won’t be issued a refund. Please note that your Paid Subscription will remain in effect until it’s cancelled or terminated. If you remove a registered payment card or a renewal charge is rejected by your financial institution, your Paid Subscription will be terminated at the end of your subscription period.
You may cancel your Paid Subscription at any time, with or without cause, by logging in your account via the mobile application and following the cancellation instruction.
4. Price Changes
We may change the fees in effect but will give you advance notice of these changes via a message to the email address associated with your Account. If you do not agree to the price change, you must cancel the Paid Subscription and stop using the CloudPlay Services before the price change takes effect.